FAQ - Frequently Asked Questions
Find answers to the most common questions about our products, orders, and shipping.
Product Questions
Are your products safe to use?
Yes. All GNEGKLEAN products are made from medical-grade, BPA-free, and latex-free materials. They are designed for safe home use when following the included instructions. Consult your healthcare provider if you have medical conditions.
What materials are used?
Medical-grade silicone, PVC, and stainless steel components. All rigorously tested. Specific details are on each product page.
Which kit is best for beginners?
We recommend an Enema Bulb Kit for simplicity, or a 1.6L Enema Bag Kit for a more thorough cleanse. Both include detailed instructions and multiple nozzle options.
How do I clean my enema kit?
Rinse all components with warm water and mild soap after each use. Air dry completely. For deeper cleaning, use diluted hydrogen peroxide or white vinegar. Never use boiling water on PVC parts.
Can I use coffee or other solutions?
Yes, our bag and bucket kits work with coffee enemas, saline, and other solutions. Follow proper preparation guidelines and consult a healthcare professional for specific recommendations.
Orders and Shipping
How long does shipping take?
US: 5-10 business days (standard), 7-14 days (heavy goods).
International: 10-25 days (standard), 7-14 days (expedited).
Free shipping on US orders over $35.
Do you ship internationally?
Yes! We ship to 90+ countries. Rates start at $9.99. Some restrictions may apply based on local regulations.
Is the packaging discreet?
Absolutely. All orders ship in plain, unmarked packaging. Your privacy is our priority.
How can I track my order?
You will receive a tracking email once your order ships. Orders are processed within 1-3 business days.
Returns and Refunds
What is your return policy?
30-day hassle-free returns. Contact support@enemadultex.com with your order number. Items must be unused and in original packaging.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. Applied to your original payment method.
Discounts
Do you offer discounts?
Yes! Use WELCOME15 for 15% off your first order. Subscribe to our newsletter for an exclusive WELCOME10 code (10% off). Free shipping on orders over $35.
Still have questions? Email support@enemadultex.com and we will reply within 24 hours.
